Internet accessibility for people with disabilities :: Essays Papers

Internet accessibility for people with disabilities The Internet has quickly become one of the most beneficial tools in use today. With the click of a button, you can find information on practically anything. In fact, Internet use is so widely used, that it is no longer an eminent skill, but is an ability that is now expected of people. Unfortunately, due to a number of reasons, not everyone can take advantage of this useful tool. With over a half-a-billion disabled people in the world, there should be steps taken to make the Internet more disabled-friendly, which indeed there is. By taking advantage of adaptive technologies, using proper etiquette when sending email, and designing web pages with the disabled in mind, the Internet will soon become useful to more people than would otherwise be the case. One of the major advances in helping the disabled is the use of adaptive technology. Adaptive technology can be described as any hardware or software used to provide alternative methods of input and output. There are two distinct forms of disabled-friendly input devices on a computer, pointing devices and voice recognition. Pointing devices do the same job as a mouse; move the pointer to a certain location on the screen. This equipment comes in different forms, trackballs, oral fixtures, and eye-coordinated input devices are all examples of special pointing devices. The other form of an input device was voice recognition. This form does the job of the keyboard. The user talks into a microphone, and his speech is translated into text by the sound card. Though voice recognition has been around for a couple of years, it is just now getting to the point where a user doesn’t have to pause between words. Companies such as Dragon Systems, IBM, and Lernout & Hauspic, are the leade rs of voice recognition software. However, changing the output of a computer for disabilities is much more common than changing the input. The most common way of changing the output is by screen magnifiers, screen readers, and Braille displays. A screen magnifier is a program that follows the mouse pointer and magnifies that area. This is idea for people with limited or damaged vision. The software used to magnify will do so from about 1.5 to 20 times, depending on which program it is. Products such as MAGic, ZoomText, and InLarge are very popular right now, also Microsoft includes screen magnification in versions of Windows 98 and beyond.

Iso Standards and Tqm

FOCUS ON TQM, EQM AND ISO INTRODUCTION Environment may be broadly understood to mean our surroundings. It can be divided into non-living and living components. The Environment provides resources which support life on the earth and which also help in the growth of a relationship of interchange between living organisms and the environment in which they live. ISO †¢ What? ISO (International Organization for Standardization) is the world's largest developer and publisher of International Standards. ISO is a non-governmental organization that forms a bridge between the public and private sectors. On the one hand, many of its member institutes are part of the governmental structure of their countries, or are mandated by their government. On the other hand, other members have their roots uniquely in the private sector, having been set up by national partnerships of industry associations. The organization's logos in its two official languages, English and French, include the word ISO. The organization adopted ISO based on the Greek word isos ( ), meaning equal. This, in itself, reflects the aim of the organization: to equalize and standardize across cultures. HISTORY: ISO is the world largest standards developing organization. Founded on 23rd February, 1947, it has its headquarters in Geneva, Switzerland. Between 1947 and the present day, ISO has published more than 18  000 International Standards, ranging from standards for activities such as agriculture and construction, through mechanical engineering, to medical devices, to the newest information technology developments. IS O was born from the union of two organizations – the ISA (International Federation of the National Standardizing Associations). Established in New York in 1926, and the UNSCC (United Nations Standards Coordinating Committee), established in 1944 †¢ WHO CAN JOIN ISO? Membership of ISO  is open to national standards institutes most representative of standardization in their country (one member in each country). ISO has three membership categories: ? Member Bodies: They are national bodies that are considered to be the most representative standards body in each country. These are the only members of ISO that have voting rights. ? Subscriber members: They are countries with small economies. They pay reduced membership fees, but can follow the development of standards. Participating members are called â€Å"P† members as opposed to observing members which are called â€Å"O† members. ? Correspondent members: They are countries that do not have their own standards organization. These members are informed about ISO's work, but do not participate in standards promulgation. ISO is a network of the national standards institutes of 159 countries, out of the 203 total countries in the world, one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system. Some of the ISO members are : INDIA, US, HONDURAS, LESOTHO, MACAU, NAMIBIA. †¢ How ISO standards are developed ? ISO standards are developed according to the following principles. ? Consensus ? Industry wide ? Voluntary †¢ Why standards matter Standards make an enormous and positive contribution to most aspects of our lives. Standards ensure desirable characteristics of products and services such as ? Quality ? Environmental friendliness ? Safety ? Reliability ? Efficiency ? Interchangeability When products and services meet our expectations, we tend to take this for granted and be unaware of the role of standards. However, when standards are absent, we soon notice. We soon care when products turn out to be of poor quality, do not fit, are incompatible with equipment that we already have, are unreliable or dangerous. When products, systems, machinery and devices work well and safely, it is often because they meet standards. And  the organization responsible  for many thousands of the standards which benefit the world is  ISO. When standards are absent, we soon notice. What standards do? ISO standards ? make the development, manufacturing and supply of products and services  more efficient, safer and cleaner ? facilitate trade  between countries and make it  fairer ? provide governments with a technical base for  health, safety and environmental legislation, and conformity assessment ? share  technological advances and good management practice ? disseminateà ‚  innovation ? safeguard consumers, and users in general, of products and services ? make life simpler by providing  solutions  to common problems †¢ Who standards benefit ISO standards provide technological, economic and societal benefits. ? For  businesses, the widespread adoption of International Standards means that suppliers can develop and offer products and services meeting specifications that have wide international acceptance in their sectors. Therefore, businesses using International Standards can compete on many more markets around the world. ? For  innovators  of new technologies, International Standards on aspects like terminology, compatibility and safety speed up the dissemination of innovations and their development into manufacturable and marketable products. For  customers, the worldwide compatibility of technology which is achieved when products and services are based on International Standards gives them a  broad choice  of offers. They also benefit from the  effects of competition  among suppliers. For  consumers, conformity of products and services to International Standards provides assurance about their quality , safety and reliability. ? For  trade officials, International Standards create  Ã¢â‚¬Å"a level playing field†Ã‚  for all competitors on those markets. The existence of divergent national or regional standards can create technical barriers to trade. International Standards are the technical means by which political trade agreements can be put into practice. ? For  developing countries, International Standards that represent an international consensus on the state of the art are an important source of  technological know-how. By defining the characteristics that products and services will be expected to meet on export markets, International Standards give developing countries a basis for making the right decisions  when investing their scarce resources and thus avoid squandering them. For  everyone, International Standards contribute to the  quality of life  in general by ensuring that the transport, machinery and tools we use are safe. ? For  the planet  we inhabit, International Standards on air, water and soil quality, on emissions of gases and radiation and environmental aspects of products can contribute to efforts to  preserve the environment. †¢ Examples of the benefits standards provide ? solves the   repair and maintenance  problems caused by a lack of standardization that were once a major headache for manufacturers ? Standards establishing an international consensus n  terminology  make technology transfer easier and safer. ? Consensus on grades of various materials gives a  common reference  for suppliers and clients in business dealings. ? Agreement on a sufficient number of variations of a product to meet most current applications allows  economies of scale  with  cost benefits  for both producers and consumers. An example is the standardization of paper sizes. ? Standardization of  performance or safety requirements  of diverse equipment makes sure that users' needs are met while allowing individual manufacturers the freedom to design their own solution on how to meet those needs. Standardized  computer protocols  allow products from different vendors to â€Å"talk† to each other. †¢ Advantages of ISO: ? Implementing ISO has follow ing advantages: ? Create a more efficient, effective operation ? Increase customer satisfaction and retention ? Reduce audits ? Enhance marketing ? Improve employee motivation, awareness, and morale ? Promote international trade ? Increases profit ? Reduce waste and increases productivity The need for International Standards is very important as more organizations operate in the global economy by selling or buying products and services from sources outside their domestic market. Disadvantages of ISO ? Does not guarantee better quality ISO certification definitely does not automatically lead to better quality product. While it does encourage operations to think in terms of systems, it does not require them to be good. ? Focus on certification ? Frequent audits Full system audits every three years with annual surveillance audits. †¢ ISO 9000 ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO and is administered by accreditation and cer tification bodies. The rules are updated, as the requirements motivate changes over time. Some of the requirements in ISO 9001:2008 include a set of procedures that cover all key processes in the business; monitoring processes to ensure they are effective; keeping adequate records; checking output for defects, with appropriate and corrective action; regularly reviewing individual processes and the quality system itself for effectiveness; and facilitating continual improvement ISO 9001:2000 – What does it mean in the supply chain? ISO 9001:2000 is an international standard that gives requirements for an organization’s Quality Management System (â€Å"QMS†). The objective of ISO 9001:2000 is to provide a set of requirements that will provide confidence that the supplier can consistently provide goods and services that: ? Meet needs and expectations and ? Comply with applicable regulations How can you have confidence that your supplier meets ISO 9001:2000? There are various ways in which your supplier can claim that its QMS meets the requirements of ISO 9001:2000. These include: ? ‘Supplier’s declaration of conformity’: supplier’s internal audit system, or on second party or third party audits; Second party assessment: check if its QMS meets ISO 9001:2000 requirements and your own requirements – sometimes used in contractual â€Å"business-to-business† transactions; ? Third party assessment: (Often referred to as certification or registration) CASE STUDY KERALA INSTITUTE OF MEDICAL SCIENCES Kerala Institute of Medical Sciences (KIMS),is a 450-bed multispecialty Hospital which has been awarded the I SO 9001:2000 certificate for a high-end cardiac cauterization laboratory, hi-tech operation theatres, a 24-hour emergency department, CT scan, facility for open heart surgery, blood bank, neurology and neuro-surgery departments. Quality and accreditation are prominent strategies adopted by KIMS to ensure world-class treatment at third-world prices. KIMS has acquired ISO 9001: 2000 certificate from BSI Group. †¢ ISO 12000: Plastics/rubber — Polymer dispersions and rubber (natural and synthetic) – Definitions and review of test methods †¢ ISO 14000 The ISO 14000 family addresses â€Å"Environmental management†. This means what the organization does to: ? minimize harmful effects on the environment caused by its activities, and to ? Achieve continual improvement of its environmental performance. The  ISO  14000  is a standard for  environmental management  systems that is applicable to any business. The aim of the standard is to reduce the environmental footprint of a business and to decrease the pollution and waste a business produces. The major objective of the ISO 14000 series of norms is â€Å"to promote more effective and efficient environmental management in organizations†. It offers source of guidance for introducing and adopting environmental management systems based on the best universal practices. The  ISO  14000  is a standard for  environmental management  systems that is applicable to any business, regardless of size, location or income. The aim of the standard is to reduce the environmental footprint of a business and to decrease the pollution and waste a business produces. The major objective of the ISO 14000 series of norms is â€Å"to promote more effective and efficient environmental management in organizations and  to provide useful and usable tools like cost effective, system-based, flexible tools that help organizations in gatherong environment related information. It offers source of guidance for introducing and adopting environmental management systems based on the best universal practices, in the same way that the ISO 9000 series on quality management systems represents a tool for technology transfer of the best available quality management practices The two major standards under ISO 14000 ? ISO 14001:2004 ? SO 14004:2004 Business benefits of ISO 14000 ? reduced cost of waste management ? savings in consumption of energy and materials ? lower distribution costs ? improved corporate image among regulators, customers and the public Framework for continual improvement of environmental performance. ? In the global economy CASE STUDY Copley Square Hotel A prominent hotel created an aggressive environmental program that provides a foundation for ISO 14001 registration. Energy Use Reduction: ? Energy efficient lighting was installed in public areas ? Install compact fluorescent bulbs in guest room table lamps , hanging lamps and back areas ? Remind employees to turn off all energy using devices that are not being used. Water Use Reduction: ? Installing toilets with 1. 5 gallon capacity, replacing ones with 3. gallon capacity will save $3,276 and 430,000 gallons annually. ? Showerheads of greater efficiency will save $6,546 and 859,000 gallons annually. ? Guest have been offered the option of reusing their towels and linens when staying more than one night. Comments Some of the reasons the program has been successful are: ? Everyone in the hotel participates in the program and can contribute from within their job responsibilities. ? Small savings are as important as big ones. CASE STUDY NOKIA ISO 14001 standard is used to control and manage the environmental aspects of Nokia’s production sites and large offices. Nokia has a corporate level ISO 14001 certificate in place for all manufacturing sites. †¢ What's the difference between ISO 9001 and ISO 14001? ISO 9001 contains a set of requirements for implementing a  Quality  Management System and ISO 14001 for an  Environmental Management System ISO 9001:2000 and ISO 14001:2004 have become thoroughly integrated with the world economy. ISO 9001:2000 (the transition to ISO 9001:2008 is now taking place) is now firmly established as the globally accepted standard for providing assurance about the quality of goods and services in supplier-customer relations. ISO 14001:2004 confirms its global relevance for organizations wishing to operate in an environmentally sustainable manner. In the global economy ISO 9001:2000 and ISO 14001:2004 have become thoroughly integrated with the world economy. ISO 9001:2000 is now firmly established as the globally accepted standard for providing assurance about the quality of goods and services in supplier-customer relations. ISO 14001:2004 confirms its global relevance for organizations wishing to operate in an environmentally sustainable manner. ISO 16000-1:2004 is intended to aid the planning of indoor pollution monitoring. Before a sampling strategy is devised for indoor air monitoring, it is necessary to clarify for what purposes, when, where, how often and over what periods of time monitoring is to be performed. The answers to these questions depend, in particular, on a number of special characteristics of the indoor environments, on the objective of the measurement and, finally, on the environment to be measured. ISO 16000-1:2004 deals with the significance of these factors and offers suggestions on how to develop a suitable sampling strategy. ISO 16000-1:2004 is applicable to indoor environments such as dwellings having living rooms, bedrooms, do-it-yourself rooms, recreation rooms and cellars, kitchens and bathrooms; workrooms or work places in buildings which are not subject to health and safety inspections in regard to air pollutants (for example, offices, sales premises); public buildings (for example hospitals, schools, kindergartens, sports halls, libraries, restaurants and bars, theatres, cinemas and other function rooms), and also cabins of vehicles. †¢ Latest ISO(15270:2008) On Plastic Recycling Plastics – Guidelines for the recovery and recycling of plastics waste. The standard has been developed to assist all plastics industry stakeholders in the development of: ? A sustainable global infrastructure for plastics recovery and recycling Establishes the different options for the recovery of plastics waste arising from pre-consumer and post-consumer sources. The standard assists in the selection of methodologies and processes for the management of post-use plastics that may be approached using various strategies. ? A sustainable market for recovered plastics materials and their derived manufactured products. Plastics material for recovery may be obtained from various sources and the major markets for plastics are packaging, building and construction products, electrical and electronic products, automotive/transportation, and household/consumer items. ISO promotes role of International Standards in tackling climate change at COP15 ISO International Standards can help fight climate change by providing a basis for ensuring trust, integrity and effective management in the quantification, measurement and verification of greenhouse gas (GHG) mitigation efforts, and practical tools for the development of energy efficiency and alternative energy sources. These messages were underlined by ISO at COP15, the 15th conference of the parties to the UN Framework Convention on Climate Change (UNFCCC), held on 7-18 December 2009 in Copenhagen, Denmark. ISO Guide 64:2008 Guide for addressing environmental issues in product standards It proposes a step-by-step approach, based on the principle of life-cycle analysis, in order to promote a reduction of potential adverse environmental impacts caused by products. The Guide is intended for use by all those involved in the drafting of product standards, encouraging them to: Identify and understand basic environmental aspects and impacts related to the product under consideration, ? Determine when it is possible and when it is not possible to deal with an environmental issue through a product standard. TQM †¢ What? †¢ an approach for continuously improving the quality of goods and services through the participation of all levels of organization, especially for the benefit of the customers â € ¢ COMPONENTS OF THE MODEL ? Quality Policy and Communication If an organization is to start implementing TQM, a sound quality policy is a fundamental requirement. The TQM foundation consists of strategic quality management, executive leadership and a continuous focus on consumer. This must be clearly stated, documented and communicated, as a quality policy to each and every employee of the organization in an easily understood language. The next step is to clearly define the key objectives and quality goals that must be achieved if the company has to realize its vision. ? Team Work and Participation From time to time, Indian industry has realized the importance of both Team Work and Participative Management. To institutionalize both the concept s of team work ad participation, Cross functional Management Teams, Quality Circles and Suggestion Systems have to be formed. This has indeed been done in organizations like THERMAX, ALFA LEVEL, NLC, BHEL, SAIL, MADRAS CEMENTS, MODI XEROX, and SONA STEERING SYSTEMS ? Problem solving Tools and Techniques One very common approach of problem solving is use of Deming Cycle, which is reproduced below: As shown in the cycle, the Planning Stage will primarily involve defining a Quality mission, getting the organization relevant data, and going in for experiments in quality. And when we do something (Stage Two), the effects or results are checked in stage three. Recognizing people and rewarding them and changing processes form the essential steps of stage four ? Standardization Standardization is a management tool for encouraging and securing optimum utilization o resources and maximum efficiency of operations through formal establishment of the most suitable, pre-determined, solutions and answers to recurring problems and needs. Technical specifications in design, procurement, production and control are company standards. Similarly, administrative specifications in supervision and management, which may deal with products, processes, methods, materials, parts, etc. , are also company standards. ? Design and implementation of Quality System Standardization can be attained through ISO-9000 certification. ISO -9000 is not product standard, but it is Quality Systems Standard. It is a practical standard for a Quality system. There are four Quality System Standards as shown in the table ? Quality costs and measurements Contrary to popular belief high quality is not high cost. If things are done right the first time, tremendous savings in cost can be obtained. Around 10 – 25 % of the sales revenue is being spent by manufacturing companies due to poor quality. Hence, calculating the cost of quality is a must. ? Quality audit and review It is conducted by people who have no direct responsibility for performance and is always an independent examination to compare given aspects of quality performance with standards or specifications. Hence, an internal quality system should be developed for addressing customer requirements and complaints as well as internal quality problems. Process Control If processes are controlled properly, deficiencies are not with product and process control gives feedback for initiating necessary action. ? Customer supplier integration Effective integration between customer and supplier identifies mutual needs and fulfilling expectations becomes easier. ? Education and training Today, Indian companies that have implemented TQM sp ends thousands of rupees in preparing employees and educating them on various aspects of quality improvement. †¢ Principles of TQM ? CUSTOMER FOCUSED ONLY customers determine the level of quality , what ever you do to foster quality   improvement , training employees , integrating quality into processes management , ONLY customers determine whether your effort were   worthwhile ? EMPLOYEE INVOLVEMENT Removing fear from work place by providing the proper environment ? PROCESS CENTERED Fundamental part of TQM is to focus on Process thinking. ? INTEGRATED SYSTEM All employee must know business mission and vision, must monitor the process . an integrated business system may be modeled by     ISO 9000. ? STRATEGIC APPROACH Strategic plan must integrate quality as core component. CONTINUAL IMPROVEMENT Using analytical and creative thinking in finding ways to become more effective. ? FACT BASED DECISION MAKING Decision making must be ONLY on data, not personal thinking or situational. ? COMMUNICATION Communication strategy, method and timeliness must be well defined. †¢ Chain Reaction of TQM ? Improve Quality ? Improve Produ ctivity ? Decrease costs ? Decrease prices ? Increase market ? Stay in Business ? Provide More jobs ? Return on investment †¢ Deming’s Fourteen Points ? Constancy of purpose ? Drive out fear ? Eliminate Exhortations ? Encourage education Institute training on the job ? Improve every process ? End â€Å"lowest tender† contracts ? The New philosophy ? Institute Leadership ? Cease dependence on inspection ? Break down barriers ? Eliminate arbitrary numerical targets ? Permit pride of workmanship ? Top management’s commitment †¢ IMPORTANT ASPECTS OF TQM : ? Customer-driven quality ? Top management leadership ? and commitment ? Continuous improvement ? Fast response ? Actions based on facts ? Employee participation ? A TQM culture. †¢ BENEFITS   OF   TQM : ? Increased pride of workmanship among individual   workers ? Increased   readiness Improved   sustainability ? Greater   mission   survivability ? Better   justification   for    budgets ? Streamlined   maintenance   and   production processes Many companies have difficulties in implementing TQM. Surveys by consulting firms have found that only 20 – 36 % of companies that have undertaken TQM have achieved either significant or even tangible improvements in quality, productivity, competitiveness or financial return. As a result many people are skeptical about TQM. However, when you look at successful companies you find a much higher percentage of successful TQM implementation. Why ISO 9000 Should Be a Company's Guidepost, And Not TQM The ISO-9000 quality standard and total quality management (TQM) is both necessary for any organization to become world class. But ISO is far superior because it offers a set of guidelines for quality management and can stand alone, while TQM can not. The reasons are: ? While ISO-9000 is a clearly defined system, TQM is a philosophy ? ISO-9000 is preventive. TQM is remedial. ? TQM is aimed at identifying the causes of quality problems and eliminating them TQM is not quality management but process management —   the process of improvement. ISO-9000 is total quality management ? While ISO-9000 requires documentation and record keeping, there is no such requirement in TQM ? One of the greatest features of ISO-9000 is that it is self-policing EQM Various countries, 8 including India, have set up standards with specify the limit pf emission of various pollutants that are permitted in specific media i. e. air or water. They may take the firm of emission standards, or relate to the content of products in food, or phosphates in detergents. †¢ Environmental Quality Management includes : Management of Air Quality The air quality standards are prescribed by CENTRAL POLLUTION CONTROL BOARD. They provide quantitative limits within which the pollutants may be present in the environment. There are three types of standards ? Emission standards : they are the maximm tolerable level of a pollutant that are permissible to escape the chimney of an industry or the thermal power plant ? Immission standards : it specifies the ambient a ir quality i. e. the amount of various pollutants that are tolerable in space surrounding the source of generation Vehicular emission standards : they have been prescribed recently, it specifies the maximum tolerable limit of the various pollutants that are allowed to escape the exhaust of an automobile ? Management of water quality Water quality management involves multidisciplinary approach in which the required water quality is related to municipal, industrial and agricultural requirements. Water quality standards are based on two standards ? Stream standards: It is based on the beneficial uses of water which fixes the threshold value of specific pollutants permissible in the water required for various uses. As specified by Central Pollution Control Board in 1979. It states that drinking water should have a minimum of 6 mg/1 dissolved oxygen and a maximum of 2mg/1 of Biological oxygen demand. ? Effluent standards: They are based on the maximum concentration of a pollutant of maximum pollution load discharged into receiving water. In India under the Water Pollution Control Act enacted in 1974, effluent standards, based on the maximum concentration of a pollutant (mg/1) have been prescribed. ? Management of land It is essential to improve man quality to grow more and to meet the increasing demands for food and other essential agricultural items. Large scale use of fertilizers is not advisable. Chemical fertilizers can improve soil and land quality but they are costly. Various ways to improve land quality are ? Organic farming : organic fertilizers in the form of biomass not only provide nutrients to soil but also enrich humus content. Biomass is used as fuel in the form of dung cakes agricultural residues etc. ? Mixed cropping : under this leguminous and non-leguminous crops are grown together in the same area in a mixed pattern. It always the crop to derive nutrients from the soil. Use of helophytes : excessive irrigation leads to salinisation of soils rendering it useless for agriculture. Thus, special plants known as halophytes are grown, which are tolerant to salinity. These plants improve the soil condition. ? Ariel seeding : packets containing seeds along with little fertilizers are sprayed from aircrafts and they are left togrow undisturbed. This mproves the performance of degraded land ? Land use planning : for maint aining the land quality excessive irrigation should be avoided, proper avenues for drainage and mixed cropping should be practiced. The positive roles played in globalization by ISO’s standards for quality and environmental management systems include the following: ? a unifying base for global businesses and supply chains – such as the automotive and oil and gas sectors ? a technical support for regulation – as, for example, in the medical devices sector) ? a tool for major new economic players to increase their participation in global supply chains, in export trade and in business process outsourcing; ? a tool for regional integration –   as shown by their adoption by new or potential members of the European Union in the rise of services in the global economy – nearly 32  % of ISO 9001:2000 certificates and 29  % of ISO 14001:2004 certificates in 2007 went to organizations in the service sectors, and ? in the transfer of good practice to developing countries and transition economies Presented by : †¢ Aditya jhunjhunwala (09) †¢ Rashmi tigga (10) †¢ Sukanya gupta (11) †¢ Spriha agarwal (24) †¢ Rimika mittal (25) †¢ Shrutee parasramka (27) †¢ Niharika khaitan (31) †¢ Priyanka gupta (34) †¢ Srimoyee dasgupta (45) †¢ Bhumika kotecha (48) †¢ Neha malpani (59)

The Vienna Circle, By Rudolph Carnap And Kurt Godel

The â€Å"Vienna Circle† was a group of philosophers of the twentieth century, who met with the aim of finding the truth. These famous philosophers founded a school of thought known as logical or empirical positivism, and as a result of that, this school is highly recognized in the history of philosophy. In other words, this group, also known as a gang of philosophers, has as much right to be a school of philosophy as any other school at that time. The group included several philosophers such as Rudolph Carnap and Kurt Godel, who were the founders of the group, which as its name, began meeting in Vienna in the twentieth century. These philosophers who formed the â€Å"Vienna Circle†, dedicated to the philosophy of reconciliation with the new sciences and decided to take charge themselves to assess the truth only in terms of empirical verifiability, or logical of language, which lead philosophy a path interesting. This is called either, â€Å"Logical Positivism† o r â€Å"Empirical Positivism†. 7- Articulate the main themes found in existentialism. We can affirm that all existentialists have in common the doctrine that existence precedes essence, and this is the main idea. This thinking suggests that the most important thing for people is that we are conscious beings (existence) that act freely and independently. Therefore, we cannot be defined by stereotypes, categories, definitions, or other aspects pertaining to the individual (essence). What people do in their daily lives is what

unit 12 public health p1 and p2 - 4606 Words

P1 Meaning of Public Health: Public health is concerned with improving the health of population, rather than treating the diseases of individual patients. If a condition has been discovered -they want to make sure they live longer by promoting and preventing diseases and complications. Public health is everyone around you and the involvement of the community. If public health is really effective then it will also help the NHS save money. Monitoring the health status of the community: When we are monitoring the health status of the community we are trying to identify and solve the certain problems of the community. We will be looking for the trends and patterns which will then be compared to other communities. This will help us to†¦show more content†¦Immunisation and other control measures are put in place to control them so that the diseases do not affect the whole population. This also may include food hygiene measures in restaurants and takeaways to control the spread of food poising. Communicable disease is carried out by microorganisms and then transmitted through people, animals, foods and pollution. In the UK, the government promotes health related points such as five-a-day this promotes to eat five fruit or vegetable a day, do regular exercise, eat a balanced diet. When people have a baby they are advised that they should take their child too regular check-ups and it is important to get their immunisation as it will protect the child from infecti ous disease. A way the government control diseases in the population is by planning and evaluating the health and social care provision, they do this by assessing the services that are being provided and see if they are helping problems that take place. It is also important that when infectious diseases have come up, it is a legal requirement that it is reported to the appropriate people, by doing this measures can be put in place to stop them spreading. An example for this is when diseases such as Tuberculosis (TB) and Measles are diagnosed or suspected, the local medical officer is responsible for monitoring the disease andShow MoreRelatedhnt travel tourism3075 Words   |  13 PagesBTEC National Level 3 Travel and Tourism 2010 13 Unit 13: Tour Operations Unit 13 Tour Operations Unit 13 Overview 10 Credits Tour operators play a very important role in travel and tourism, by arranging the package holidays that are such an important feature of life in the 21st century. 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How Mother and Child Relationships Impact Adult Relationships

The purpose of this paper is to provide the reader with knowledge of individual differences and attachment, particularly within the context of mother / caregiver– child attachment and how it impacts adult attachment relationships and or patterns. There is an association between individual differences in adult attachment and the way people think about their relationships, and of what their relationships with their mothers / parents or primary caregivers are like. In other words, as adults the relationships we have with other adults are influenced by relationships we have with our parents as children. John Bowlby was a British Psychoanalyst who originally developed the theory of attachment. He examined distress experienced by infants who had been separated from their mothers / parents, which is commonly known as separation anxiety. He noted that infants would express intense emotional and physical signs or actions, such as crying, clinging, and frantic searching for comfort. The purpose of these actions would be to either prevent separation from their parents or reestablish closeness to a missing parent. Bowlby would later classify these behaviors as attachment behaviors. He reasoned that crying and searching were adaptive responses to separation from the parent or attachment figure, who is the person or persons who provide support, protection, love and care. Infants and small children obviously depend on their parents for everything since they areShow MoreRelatedAttachment Styles : The Understanding Of Social Development Essay1268 Words   |  6 Pagesdevelopment. These attachment styles are influenced by a child’s environment and their relationship with th eir parents as young children and infants. These relationships can have both a positive or negative affect on future adult relationships. Both father and mother, whether present or not present have equal impact on the child, and their attachment style. 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Seven Eleven Case Free Essays

string(94) " the rapid replenishment is a good system but the cost of replenishing and receiving is high\." http://zh. scribd. com/doc/45901851/Study-Questions-2 Questions 1. We will write a custom essay sample on Seven Eleven Case or any similar topic only for you Order Now A CONVENIENCE STORE CHAIN ATTEMPTS TO BE RESPONSIVE AND PROVIDECUSTOMERS WHAT THEY NEED, WHEN THEY NEED IT, WHERE THEY NEED IT. WHAT ARESOME DIFFERENT WAYS THAT A CONVENIENCE STORE SUPPLY CHAIN CAN BERESPONSIVE? WHAT ARE SOME RISKS IN EACH CASE? 1. 1 As responsiveness increases, the convenience store chain is exposed to greater uncertainty. A convenience store chain can improve responsiveness to this uncertainty using one of the following strategies, especially for fresh and fast foods: Local Capacity. The convenience store chain can provide local cooking capacity at the stores and assemble foods almost on demand. Inventory would be stored as raw material. This is seen at the U. S. fast-food restaurant franchise Subway where dinner and lunch sandwiches are assembled on demand. The main risk with this approach is that capacity is decentralized, leading to poorer utilization. Local Inventory. Another approach is to have all inventory available at the store at all times. This allows for the centralization of cooking capacity. The main risk is obsolete inventory and the need for extra space. Rapid Replenishment. Another approach is to set up rapid replenishment and supply the stores with what they need when they need it. This allows for centralization of cooking capacity and low levels of inventory, but increases the cost of replenishment and receiving. 1. 2 As responsiveness increases, the convenience store chain is exposed to greater uncertainty. A convenience store chain can improve responsiveness to this uncertainty using one of the following strategies, especially for fresh and fast foods:1. Local Capacity. The convenience store chain can provide local cooking capacity at the stores and assemble foods almost on demand. Inventory would be stored as raw material. This is seen at the U. S. fast-food restaurant franchise Subway where dinner and lunch sandwiches are assembled on demand. The main risk with this approach is that capacity is decentralized, leading to poorer utilization. 2. Local Inventory Another approach is to have all inventory available at the store at all times. This allows for the centralization of cooking capacity. The main risk is obsolete inventory and the need for extra space. . Rapid Replenishment Another approach is to set up rapid replenishment and supply the stores with what they need when they need it. This allows for centralization of cooking capacity and low levels of inventory, but increases the cost of replenishment and receiving. From the case study, Seven-eleven Japan Co. had provided their customers a variety of service that is difference responsive way fro m usual convenience store concept. 1. 7dream. comSeven-Eleven Japan established an e-commerce company which their customer can choose the product at home and pick the product at the store. Because from the survey, 92% of its customers preferred to pick up their online purchase at the local convenience store rather than have them delivered at home. Since Seven-Eleven Japan have the distribution system that conforms with these drop and pick up system. So Seven-Eleven serve as drop-off and collection points for Japanese people. Instead of providing customers at that time the need is happen, the customers can choose the product at home and then pick up the product later at the store. The risk of this case is normally Seven-Eleven Japan established this system as a way to derive benefit from the existing distribution system. If in the future this system is popular among the Japanese, the capacity of the existing distribution system may not be enough to serve the customers such as a space to storage the goods waiting for customers to pick up (the store in Japan is smaller than other country)2. In-Store Payment Instead of selling household goods, food and groceries, a convenience store can be responsive as a payment spot. Seven-Eleven Japan add a variety of services that customers can obtain at its stores for example an in-store payment of Tokyo Electric Power bills, gas, insurance premiums, and telephone. In order to attracted millions of additional customers every year and take advantage of opening hour and number of stores to service customer. The risk of this case is when the company adopt this service every Seven-Eleven store Japan have to link with the data of the payment such as electric bill. If the employees not fully understand how the ystem works, he or she will misunderstand and take too long to serve customer. Result in lower customer satisfaction and can link to overall brand dissatisfaction. Some customer will stop buying at Seven-Eleven because the long waiting time. 2. SEVEN-ELEVEN’S SUPPLY CHAIN STRATEGY IN JAPAN CAN BE DESCRIBED ASATTEMPTING TO MICRO-MATCH SUPPLY AND DEMAND USING RAPID REPLENISHMENT. WHAT ARE SOME RISKS ASSOCIATED WITH THIS CHOICE? 2. 1The main risk for Seven -Eleven is the potentially high cost of transportation and receiving at stores. 2. By using rapid replenishment system, Seven-Eleven Japan store can manage lower inventory in the store and higher shelf space available. This fit for Seven-Eleven in Japan because of smaller size of the store. But it still have some risk in case of a very fluctuated demand, when the demand raise to a very high level the inventory that the store stock might not be enough to serve customers demand. This situation will lead to loss of a sale and lower customer’s satisfaction. The rapid replenishment is a core concept to lean thinking. It’s how you can manage the flow of inventory and how you can shorten the cycle time between each delivery. Which mean seven eleven will deliver more often and the quantity of the product between each deliver will depend on the demand of the customer that forecast from the Point Of Sale and previous Data. It allowed seven eleven to be able to control their inventory level because when they deliver more often they can deliver just few amounts at a time. Therefore there are also some risks associated with this system. First, even though the rapid replenishment is a good system but the cost of replenishing and receiving is high. You read "Seven Eleven Case" in category "Papers" It’s because the system that require to put the rapid replenishment become efficient, for example they have to install the point of sale system to generate the sale information to the dc and supplier so they can deliver the good that fit for the curtain demand. For the receiving they also have to have the product scanner to scan the product when it arrives to the store. All of that equipment that’s required will raise the cost of the replenishing and receiving. Furthermore, the receiving cost also high because of the number of the delivery that higher too. Second, even though rapid replenishment helps seven eleven to maintain their inventory level that drive by the demand of the customer, to save their inventory cost. Sometime it might be risk in the shorten of inventory(backlogs) because when seven eleven tried to micro match the demand and supply, seven eleven have to rely on the past purchasing data and the point of sale data. To be able to generate the demand forecast to deliver the product to each of seven eleven chain store. What if the demand has become so fluctuate to the point that it over their inventory level, that time seven eleven will be suffer from the empty shelf. As you know that the favorite items from seven eleven are such as lunchbox, rice ball and sandwich, so most likely if the consumer come during the high demand won’t have the food to consume. So most likely the consumer will go to other convenience store to buy the food to serve their need in that curtain time. If this scenario happen more that few time, the consumer most likely to switch the convenient store. That’s why this is also the risk that seven eleven has to face and try to overcome in order to maintain their competitive advantage. Third, the risk that they have to face is that they will not have the economics of scale in production because when they apply the rapid replenishment, the suppliers will only produce the product to match the need of the store when they need it. They won’t produce the same item for the large amount, which is if they produce in that way they won’t have to suffer from the set up cost in each batch that they have to produce. Fourth, even though the rapid replenishment will lower the transportation but seven eleven still have to concern about the gas price because if the gas price raise it will again increase their operation cost. Then again seven eleven won’t be able to raise their product price to serve that cost too due to the incentive competition in the convenience market. Fifth, Due to the system that when the trucks deliver the product to the store, there will be only the store people who scan and check the product in to the system. There will be no way of detecting the feud. The replenishment system worked on trust and did not require the delivery person to be present when the store personnel scanned in the delivery. This is a very risky system because store personnel may stoles the products. It can cause company loss in a million. 3. WHAT HAS SEVEN-ELEVEN DONE IN ITS CHOICE OF FACILITY LOCATION, INVENTORYMANAGEMENT, TRANSPORTATION, AND INFORMATION INFRASTRUCTURE TO DEVELOPCAPABILITIES THAT SUPPORT ITS SUPPLY CHAIN STRATEGY IN JAPAN? 3 .1 All choices made by Seven-Eleven are structured to lower its transportation and receiving costs. For example, its area-dominance strategy of opening at least 50 to 60 stores in an area helps with marketing butalso lowers the cost of replenishment. All manufacturing facilities are centralized to get the maximum benefit of capacity aggregation and also lower the inbound transportation cost from the manufacturer to thedistribution center (DC). Seven-Eleven also requires all suppliers to deliver to the DC where products aresorted by temperature. This reduces the outbound transportation cost because of aggregation of deliveriesacross multiple suppliers. It also lowers the receiving cost. The information infrastructure is set up to allowstore managers to place orders based on analysis of consumption data. The information infrastructure alsofacilitates the sorting of an order at the DC and receiving of the order at the store. The key point toemphasize here is that most decisions by Seven-Eleven are structured to aggregate transportation andreceiving to make both cheaper. 3 .2 ? Filling in the entire map of Japan is not our priority. Instead, we look for demand where Seven-Eleven storesalready exist, based on our fundamental area dominance strategy of concentrating stores in specific areas.? hisabove statement shown that to ensure that the support of Seven-Eleven Japan ¶s facility location to its supply chain strategy, Seven-Eleven Japan has based its fundamental network expansion policy on a market dominancestrategy. Wherever Seven-Eleven Japan entries into any new market, it was built around a cluster of 50  ± 60 storessupported by a distribution center. The main reason of applying cluster strategy, it is that clustering gave Seven-Eleven Japan a high-density market presence and allowed it to operate an efficient distribution system. There areseveral benefits of implementing the market-dominance strategy including such as boosting distributionefficiency, improved brand awareness, increasing the system efficiency, enhancing efficiency of franchise supportservices, improving advertising effectiveness and preventing competitors ¶ entrance into the dominant area. For inventory management, what Seven-Eleven Japan had done to develop capability that support its supply chain strategy is to offer its stores a choice from a set of 5,000 stock keeping units and each store could carry onaverage about 3,000 stock keeping units depending upon the local customer demand. Seven-Eleven emphasizedregional merchandizing to cater precisely to local preferences. Each store carries food items, beverages,magazines, and consumer items such as soaps, detergents, etc. The highest generated sale of Seven-Eleven is under food category, and under Seven-Eleven Japan concept, thefood items were classified in four broad categories including Chilled items such as sandwiches, delicatessenproducts, and milk; Warm items such as box lunches, rice balls, and fresh bread; Frozen items such as ice-cream,frozen foods, and ice cubes; and Room-temperature items such as canned food, instant noodles, and seasonings. The efficiency in managing the inventory of Seven Eleven Japan could be proved by the resulted of inventory turnover rate is equal to over 50 when comparing to the second largest Seven Eleven in the United States is only about 17 in 2003. For transportation or distribution system of Seven Eleven Japan, the system was tightly linked the entire supply chain for all product categories as Seven Eleven distribution centers and the information network played a key role in that regard. Its main objective is to carefully track sales of items and offer short replenishment cycle times. In 1987, Seven Eleven Japan had offered three times daily store delivery of all rice dishes and twice a day for freshfood. Its distribution system was flexible enough to alter delivery schedules depending on customer demand. When a store placed an order, it was immediately transmitted to the supplier as well as the distribution center. The supplier received orders from all Seven Eleven stores and started production to fill the orders. The supplierthen sent the orders by truck to the distribution center. The key to store delivery was what Seven Eleven calledthe combined delivery system. At the distribution center, delivery of like products from different suppliers was directed into a single temperaturecontrolled truck. There were four categories of temperature-controlled trucks such as frozen foods, chilled food,room temperature processed foods, and warm foods. The number of stores per truck depended on the sales volume. The system worked on trust and did not require the delivery person to be present when the storepersonnel scanned in the delivery; this helps to reduce the delivery time spent at each store. Based on theinformation, it shown that Seven Eleven has continuously improve its transportation and distribution system,since 1974, there were 70 vehicles visited each store every day but later on in 1994, there were only 11 vehiclesnecessary. This dramatically reduced delivery costs and enabled rapid delivery of a variety of fresh foods. In2004, Seven Eleven Japan had a total of 290 dedicated manufacturing plants throughout the country that only produced fast food for Seven Eleven stores. The items were distributed through 293 dedicated distributioncenters that ensure rapid and reliable delivery. None of there distribution centers carried any inventory, they merely transferred inventory from supplier trucks to Seven Eleven distribution trucks. Transfleet Ltd. , a company set up by Mitsui and Co. for exclusive use of Seven Eleven Japan, provided this transportation. For information infrastructure, Seven Eleven Japan attributed a significant part of its success to the TotalInformation System installed in every outlet network linking the head office, stores, and the Seven Elevendistribution centers. Until July 1991, only a traditional analog network linked these chains. Later on, anintegrated services digital network or ISDN was installed, linking more than 5,000 stores; it became one of the world ¶s largest ISDN system. This system enables Seven Eleven to collect, process, and feed back point of salesdata quickly. Sales data generated in each stores by 11. 0p. m. , was processed and ready for analysis the nextmorning. In 1997, Seven Eleven Japan was introduced its fifth generation of the Total Information System, which was stillin use in 2004, the hardware system included as the following; Graphic Order Terminal, this was a handleddevice with a wide-screen graphic display, use by the store owner or manager to place the order. Once all theorders were placed, the terminal was returned to its slot, at which point the orders were relayed by the storecomputer to both the appropriate vendor and the Seven Eleven distribution center. Scanned Terminal, thesescanners read bar codes and recorded inventory. They were used to receive product coming in from a distribution center. This was then automatically checked against a previously placed order and the two were reconciled. Thisscanner terminal was also used when examining inventory at stores. Store Computer, this linked to the ISDN network, the POS register, the graphic order terminal, and the scannerterminal. It communicated between the various input sources, tracked store inventory and sales, places orders,provided detailed analysis of POS data, and maintained and regulated store equipment. POS register; this POSdata was automatically transmitted online to a host computer. All sales data collected by 11. 00p. m. was organizedand ready for analysis by the next morning. The data was evaluated on a company wide, district, and store basis. Due to Seven Eleven done in its choice of information infrastructure to develop capability that support its supply chain strategy, the information system allowed Seven Eleven store to better match supply with demand. Storestaff could adjust the merchandising mix on the shelves according to consumption patterns throughout the day. The identification of slow and non-moving items also allowed a store to convert shelf space to introduce new items. 4. SEVEN-ELEVEN DOES NOT ALLOW DIRECT STORE DELIVERY IN JAPAN, WITH ALLPRODUCTS FLOWING THROUGH ITS DISTRIBUTION CENTER. WHAT BENEFIT DOES SEVEN-ELEVEN DERIVE FROM THIS POLICY? WHEN IS DIRECT STORE DELIVERY MOREAPPROPRIATE? 4. 1 Direct store delivery (DSD) would lower the utilization of the outbound trucks from the Seven-ElevenDC. It would also increase the receiving costs at the stores because of the increased deliveries. Thus,Seven-Eleven forces all suppliers to come in through the DC. DSD is most appropriate when stores arelarge and nearly-full truck load quantities are coming from a supplier to a store. This was the case, for example, in large U. S. Home Depot stores. For smaller stores it is almost always beneficial to have anintermediate aggregation point to lower the cost of freight. In fact, Home Depot itself is setting up theseintermediate facilities for its new stores that are often smaller. 4. There has been useful advantage of Seven-Eleven upon CDC and DSD as the centers allow smoothing of distribution operation to the stores and the provision of better quality and better information on supply anddeliveries is available and there was control of the supply chain as achieved. The presence of technology like theadaptation of the POS system can possibly move ahead and do aid the store employment and managementsituation by freeing up staff time. Seven-Eleven U. S. has begun introduce the Combine d Distribution Center daily delivery of fresh-prepared foodsaround 2000. By partnering with multiple food companies, the convenience retailer will be able to offer fresh-made-daily and delivered-fresh-daily pastries, gourmet sandwiches, wraps, entrees, as well as other perishableand ready-to-eat foods once a day. This was a challenge because the CDCs are operated by several different third-party partners, and Seven-Eleven felt it did not have effective metrics for comparing performance to a reliable benchmark. This was due to many factors, including different facility sizes, building layouts and the variety of products handled by each CDC. pros y Added choices to customers in perishable consuming. Seven-Eleven can add other specialty items to its selectionsuch as fruit salads, seasonal whole and cut fruit, fresh-squeezed juices and produce from a farmer ¶s market. Theconsumers can easily get the fresh perishable products near their house. y Daily delivery means just that Seven-Eleven stores can place orders to the CDC and get fresh product by sortingfor delivery to stores at every night y With the company ¶s proprietary retail information system, each store can customize its order to provide the exactitems the customers in their neighborhood want. Receiving fewer deliveries to your store during the day. In this advantages, the stores no need to waste the time tocheck through each delivery because all needed products will be set up and combined since the DistributionCenters. y Expedite business for local food companies, which can now make one delivery to a central location fordistribution to local stores. y Reduce the hold ing Inventory Cost. Stores can order just the amount they sell in a day or two, so they don ¶t haveproduct sitting around on the shelves. That means that they can guarantee the freshness in the perishableproducts at Seven-Eleven. y The staffs are able to consolidate work and spend more time with your customers, growing your business. As they will check the stock and place the order to the CDC and receive the product at night. y The suppliers can delivery in large amount with one full truck load as there has a store big enough to keep theproducts with the method to keep the product longer and still perish. C ons y Much lower density (hence longer distance) of U. S. Seven-Eleven stores. Deliver a few product everyday may using too much cost with the longer distance of each branch. Need to increase density, even though setting upown system only reduce problems by eliminating delivers y Increase transportation cost at stores because of increased delivers. As Distribution Centers need to deliver theproduct everyday with a few amounts in order to keep the freshness of the product. y Losing the economics of scale advantages, as Seven-Eleven need to order the product everyday in the feweramounts. y H igh costs of keeping the products as some products need a specific temperature to keep them 5. WHAT DO YOU THINK ABOUT THE 7DREAM CONCEPT FOR SEVEN-ELEVEN JAPAN? FROM A SUPPLY CHAIN PERSPECTIVE, IS IT LIKELY TO BE MORE SUCCESSFUL IN JAPANOR THE UNITED STATES? WHY? 7dream makes sense given that Japanese customers are happy to receive their shipments at the localconvenience store. From a logistics perspective, online deliveries can piggy back on Seven-Eleven AaA? s existing distribution network in Japan. Deliveries from the online supplier can be broughtto the DC where they are sorted along with other deliveries destined for a store. This should increase theutilization of outbound transportation allowing Seven-Eleven to offer a lower cost alternative to having a package carrier deliver the product at home. The primary negatives are that 7dream will use up storagespace and require the store to be able to retrieve specific packages for customers. One can argue that the concept may be more successful in Japan given the existing distribution network of Seven-Eleven and the frequency of visits by customers. Online delivery is able to link with the existingnetwork. The high visit frequency ensures that packages are not occupying valuable store shelf space for along time. Also, the frequent visits ensure that the marginal cost to the customer of picking up at aJapanese Seven-Eleven is small. This is less likely to be the case in the United States. 6. SEVEN-ELEVEN IS ATTEMPTING TO DUPLICATE THEIR SUCCESSFUL JAPANESE SUPPLYCHAIN STRUCTURE IN THE UNITED STATES WITH THE INTRODUCTION OF CDCS. WHATARE THE PROS AND CONS OF THIS APPROACH? KEEP IN MIND THAT STORES ARE ALSOREPLENISHED BY WHOLESALERS AND DSD BY MANUFACTURERS. The difficulty of duplicating the Japan supply chain structure in the United States follows primarily fromthe much lower density of U. S. Seven-Eleven stores. This is compounded by the fact that Seven-Elevenstores are getting both direct store deliveries as well as wholesaler deliveries to its stores. Setting up itsown DCs does not allow Seven-Eleven to get the same level of transportation aggregation as it gets inJapan. Its own distribution system would help more if all wholesaler deliveries and direct store deliverieswere stopped and routed through the DC. Even then, having its own distribution system would add muchless value than in Japan given the lower density of stores and larger distance between stores. 7. THE UNITED STATES HAS FOOD SERVICE DISTRIBUTORS LIKE MCLANE THAT ALSOREPLENISH CONVENIENCE STORES. WHAT ARE THE PROS AND CONS TO HAVING ADISTRIBUTOR REPLENISH CONVENIENCE STORES VERSUS A COMPANY LIKE SEVEN-ELEVEN MANAGING ITS OWN DISTRIBUTION FUNCTION? One can contend that a distributor brings much more value to the table in the United States relative toJapan. Given the lower density of stores, a distributor is able to aggregate deliveries across manycompeting stores. This allows a distributor to reach levels of aggregation that cannot be achieved by asingle chain such as Seven-Eleven. The big disadvantage to having all deliveries done through a distributor is that Seven-Eleven is unable to exploit having a large number of stores. In fact, it may be argued thatgoing through the distributor has Seven-Eleven subsidize deliveries to competing smaller chains that mayalso be using the same distributor. How to cite Seven Eleven Case, Papers

Catering industry free essay sample

The catering industry is comprised of businesses that provide food, beverages and other services to a variety of clients, usually for special events. Catering industry jobs vary from small intimate affairs to large events that involve providing not only food and beverage service but also tableware, linens, service personnel and other aspects of the event. Companies that provide catering services might be as large as a business with several locations or as small as an individual who provides catering services on his or her own. A caterer might be part of a restaurant or have his or her own business. Caterers might make use of independent contractors for some aspects of their catering service. Small dinners and banquets are some types of events for which a caterer might provide service. These events might be set in a person’s home, a small restaurant or an outdoor venue. Some individuals might have a personal caterer who provides private catering services whenever needed. Other times, a caterer might be hired specifically to cater to a large event such as a wedding, a family reunion or a corporate event. TYPES OF CATERING ESTABLISHMENTS The food service industry (catering industry in British English) encompasses those places, institutions and companies that provide meals eaten away from home. This industry includes hotels , restaurants, schools and hospital cafeterias, catering operations, and many other formats, including ‘on-premises’ and ‘off-premises’ caterings. Catering is a multifaceted segment of the food service industry. There is a niche for all types of catering businesses within the segment of catering. The food service industry is divided into two general types: commercial segment and non-commercial segment. Catering management may be defined as the task of planning, organizing, controlling and executing. Each activity influences the preparation and delivery of food, beverage, and related services at a competitive, yet profitable price. These activities work together to meet and exceed the customer’s perception of value for his money. CLASSIFICATION OF CATERING ESTABLISHMNET A) Primary or Commercial Catering These are the establishments whose main aim is to earn profit by providing food and beverage to the guests as per their demand. Hence, they are also referred as commercial catering, establishments. Such as hotels , restaurants, fast food outlets, bars, pubs, etc. 1) Residential- These type of establishment provides food n beverage along with accommodation. Such as hotels , motels, resorts, ship or cruise lines, etc. 2) Non-Residential- These types of establishment provides only food beverage. Such as restaurants, pubs, night clubs etc. B) Secondary or Non Commercial Catering These are the establishments that provide food and beverage as a part of another business. Their aim is not to earn money. Instead, the establishments are there to provide welfare services at affordable prices, such as industrial canteens, hospital canteens, school/college canteens, railways caterings, airline caterings, etc. The quality and the quantity of the food should be equally good, through this type of menu offered in this type of catering might be different from another. May be deemed as those operations in which making a profit from catering facility is not the outlet’s main concern. Since the operations are completely or partially subsidized by a parent body, such establishments’ primary obligation is in the well being or care of their guests/ customers/ patients. Unlike commercial catering establishment the guests/ customers/ patients do not have choice of catering facilities. 1) Institutional Catering Institutional catering includes school, colleges, universities, hospitals, orphanages, old age homes, prisons etc. In some of these establishments no charge is made to certain group of customers to for the provision of food beverage services as they are completely or partially subsidized by various government funds. 2) Transport Catering The provision of food and beverages to passengers, before, during and after a journey on trains, aircraft and ships and in buses or private vehicles is termed as transport catering. These services may also be utilized by the general public, who are in the vicinity of a transport catering unit. The major forms of modern day transport catering are airline-catering, railways catering, ship catering and surface catering in coaches or buses which operate on long distance routes. Surface Catering Catering to passengers traveling by surface transport such as buses and private vehicles is called surface catering. These eating establishments are normally located around a bus terminus or on highways. They may be either government run restaurants, or privately owned establishments. Of late there has been a growing popularity of Punjabi style eateries called dhabas on the highways. 3) Industrial Catering The provision of food and beverages to ‘people at work,’ in industries and factories at highly subsidized rates is called industrial catering. It is based on the assumption that better fed employees at concessional rates are happy and more productive. Catering for a large workforce may be undertaken by the management itself, or may be contracted out to professional caterers. Depending on the choice of the menu suggested by the management, catering contractors undertake to feed the workforce for a fixed period of time at a predetermined price.